How Daemon Transformed Knowledge Management for an Industrial Metals Trading Platform

A leading industrial trading platform, facilitating global transactions and providing critical market intelligence to buyers and sellers.

The Challenge
The company faced significant challenges with knowledge management - information was scattered, difficult to locate, and lacked a structured approach. Employees struggled to find the data they needed, impacting efficiency, collaboration and overall productivity. They recognised the need for a tailored, intuitive knowledge management system that would enhance knowledge sharing and streamline access to critical information.

Our Approach
Leveraging our expertise in knowledge management and Atlassian solutions, Daemon partnered with the company to design and implement a structured knowledge management system that met their specific needs.

Key steps included:
- Conducting workshops with key stakeholders to understand their knowledge-sharing challenges and define an ideal structure.
- Mapping out the optimal information architecture, ensuring it is aligned with the company's workflows and business objectives.
- Implementing the new knowledge management system, using best practices to improve searchability, categorisation, and user experience.
- Training employees to maximize adoption and engagement, ensuring long-term success.

The Outcome
The company now has a highly usable and structured knowledge management system, tailored to their processes and business needs. Employees can quickly and easily find the information they need, significantly improving efficiency and collaboration.

Key benefits included
- Enhanced knowledge sharing, leading to better decision-making across teams.
- Reduced time spent searching for information, increasing productivity.
- A scalable system, designed to grow with the company’s evolving needs.
Increased adoption and engagement, thanks to a user-friendly and intuitive design.

By transforming their knowledge management approach, we empowered the company to unlock the full potential of their information assets, ensuring a more connected and efficient workforce.