Our client was an international creative and technical services agency. They deliver expertease to their customer base in a fast and efficient way. Their internal systems were holding them back and they required assistance with introducing a new solution.
An International creative and technical services agency reached out to Dae.mn to assist with migration, configuration and on-boarding of their existing Atlassian Cloud suite. Their existing Atlassian Cloud products were Confluence and Jira Software. Our client was looking to replace an existing legacy system and had identified Jira Software as a possible destination. They required assistance to assist with Jira Software handling the timesheet and planning part of their existing legacy system that they are migrating away from. They also require assistance with utilising Confluence for company use.
In order to address the customer requirements we carried out a discovery day workshop. This workshops aim was to review the existing Atlassian configuration, discuss the requirements for the end state configuration and the required training material. Dae.mn carried out training sessions for the company and also spent time with the company’s Atlassian system administrators. Dae.mn created training material within the customers Confluence. The training material consisted of Jira and Confluence user guides and also bespoke customer processes. Dae.mn carried out various Atlassian consultancy support, including reviewing, designing and configuring solutions within their Atlassian suite of tools, this included the preparation for the migration of data from their legacy system. Dae.mn migrated the data across from the legacy system into Jira, as well as setting up and configuring the time-sheeting and planning solutions within Jira.
The customer experienced a seamless transition from their legacy system into the new solutions within the Atlassian toolset. They are now enjoying all the benefits of utilising the Atlassian toolset rather than the cumbersome functionality of the legacy system. Members of staff have embraced the Atlassian toolset following the training they received from Dae.mn. They have been utilising the training guide as a reference and found it incredibly useful for on-boarding new members of staff.